5 Tips for Safe Online Holiday Shopping

5 Tips for Safe Online Holiday Shopping It’s safe to say that as we approach 2022, a growing number of Americans are shopping primarily online, especially during the holidays. A recent survey found that 99 percent of Americans do at least part of their holiday shopping online, while 50 percent do most of their shopping…

10 Insane Facts About the Internet

10 Insane Facts About the Internet The digital world we live in comes with numerous benefits, but it also comes with inherent challenges. There’s a reason that the cybersecurity industry is growing by leaps and bounds and is expected to surpass $6 trillion by the end of 2021. Both individuals and organizations are increasingly waking…

Reducing Session Time Using Just-In-Time Assisted Support Automation

Personalized Push Automation Reduces Assisted Support Session Time by 37% How one innovation made a dramatic impact on service and satisfaction. The value of enhanced serviceSolve iQ created a push that notified customer service automatically, reducing frustration and call time. Download Case Study Reaching the end of the self-help journey By the time many of…