Effective Date: 11/01/2020
If you have questions or complaints regarding SOLVE iQ, please contact us at 7600 Capital of Texas Highway, Building B, Suite 350 Austin, Texas 78731 USA or by email at email@example.com or by phone at (855) 354-4801 (Office Hours: 8AM – 4:30PM Central).
SOLVE iQ complies with the U.S.-E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. SOLVE iQ has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SOLVE iQ’s certification, please visit http://www.export.gov/safeharbor/.
Why SOLVE iQ Collects Personal Information
SOLVE iQ only collects your Personal Information where it is required to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services.
Why SOLVE iQ Collects Device Hardware and Software Inventory Information
SOLVE iQ collects your device’s hardware and software inventory information in order to deliver our driver and other device-associated recommendations, download access, and installation automations provided in our software. The hardware and software inventory data is essential for our software and servers to match the best updates for a particular system on an ongoing basis. We retain this information in order to continuously improve our matching intelligence based on aggregating and normalizing the data collected across all systems.
What Information We Collect
SOLVE iQ collects your Personal Information at a variety of points, including when you place an order, (which may require you to provide personal information, including a credit card number, to our commerce providers) register software, request services or take part in other activities on our Web site. For example, we often ask for your Personal Information when you are conferring with one of our customer support technicians, downloading a new product or program update, registering your software or purchasing a product. During these interactions we will collect Personal Information relevant to your transacting with SOLVE iQ, such as your name, mailing address, e-mail address, shipping address and credit card information along with information about the SOLVE iQ products you own, such as the activation code or key code, date of purchase and information relating to a support issue. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you register, you will be provided with an option to opt-out of receiving promotional information on our products and services. We will not use your personal information for anything other than what you have intended it for. Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.
Device Hardware/Software Inventory and Performance Information
The scanning technology present in our software is designed to collect all hardware ID’s and software signatures present in the system and passes this data back to our servers. We use this information so that our servers can respond back to our software with a list of recommended drivers and other software relevant to the discovered hardware. Additional scanning technology present in our software is designed to collect cpu, memory, disk, network, and boot-time related data which is also passed back to our servers. We use this information so that our servers can respond back to our software with potential performance improvements that may be available to the user with the software. While in trial-mode (pre-purchase) this information is not tied in any way to any personal information. Post-purchase and after activation of the software the inventory data is linked to your personal information so that it can be shown as historical information in the software, used as part of our free driver backup service, as well as historical scan information available in your personalized https://accountportal.solveiq.com/#Login web portal (all features of our software and services). This information is also used to handle any technical, product, or customer support requests that you may send to us. Please be aware that if you prefer not to provide this inventory information, our software will be unable to provide any of our services.
SOLVE iQ does not intentionally gather Personal Information about visitors who are under the age of 13.
Cookies and Other Technologies
Additionally, SOLVE iQ gathers general information about visits to our Web site and stores this information in log files. This information is stored in anonymous profiles and is not associated with a user’s account. This information includes the number of total visits to our Web site, and which browser is used to view our Web site (including the version number). No Personal Information is contained in this data.
On occasion, SOLVE iQ also gathers general information about click-through usage of key features within our software to confirm that software updates are providing the intended user experience. This information is collected in aggregate form and stored in a manner that cannot be associated with any individual. The information includes total clicks on select features available in our software and is used to understand how our software is used, enabling us to improve the software, and provide the best possible user experience for our customers.
We also use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Direct Marketing and Do Not Track Signals
Sharing Your Personal Information
SOLVE iQ maintains this information; but we reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. If you require assistance, and would like someone to follow-up with you, then you will be asked to provide an email address. The email address is stored log files by a third party, but is not utilized in any way by them and remains our information.
How We Communicate with You
SOLVE iQ has an optional e-mail service for customers who wish to periodically receive promotional information, such as general product, service and SOLVE iQ news. Users can sign up for emails through one of the following processes: (1) an online Purchase; (2) registering through the full application; (3) registering through the trial application; and (4) signing up on the SOLVE iQ website.
Customers are provided the option to opt-out within each e-mail. If you no longer wish to receive SOLVE iQ communications, you may “unsubscribe” from our mailing program at any time in the following ways:
- By clicking on the auto-unsubscribe link included in each e-mail
- By contacting our technical support department at firstname.lastname@example.org
- By visiting your Account page at SolveiQ.com and changing your preference on the form.
We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the e-mail address. You may, however, still receive transactional messages.
SOLVE iQ sends required notifications via e-mail to keep you informed of the status of your orders or accounts and to provide updates and technical notices. This service is used for messages that are important for the maintenance of your subscription and the functionality of our services. When you purchase or register a product online, we require an e-mail address for completion of the transaction, which we will use for these communications. In order to stop receiving these notifications, please contact our technical support team at email@example.com. You will be opted out of further communications within 10 business days.
Ways to Update Your Personal Information
SOLVE iQ carefully maintains our customer database in an effort to keep your Personal Information accurate for the purposes for which it is used. It is your right to be able to update your Personal Information as needed. You can correct out-of-date information, update information, remove information, delete your Personal Information or review any information previously provided to SOLVE iQ by visiting the account settings page on. SOLVE iQ or by contacting our support department at firstname.lastname@example.org. Changes will be implemented within 10 business days. We will also respond to access to personal information within 10 business days. Please note, however, that we may retain certain information relating to software licensing and your information for as long as your account is active, as needed to provide you services and may also be retained in our archives. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. When contacting customer service, we will verify your identification through the use of security questions before sharing any Personal Information as it appears in our customer database.
SOLVE iQ’s Commitment to Data Security
SOLVE iQ has security measures in place, such as the following, to protect against the loss, misuse and alteration of your Personal Information in our customer database. Personal Information provided to SOLVE iQ is stored in secure facilities with access restricted to authorized personnel only. We have put in place a series of access-control procedures required for retrieval of personal information. The SOLVE iQ Web site is regularly tested for security breaches to protect against unauthorized viewing of Personal Information.
Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.
Links to other sites
The California Consumer Privacy Act
Under the California Consumer Privacy Act (‘CCPA’), California residents have certain rights regarding the personal information that businesses have about them. This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information.
Personal Information We Collect
We collect identifiers (such as name, address, email, phone number, job title, and transactional information), commercial information (such as a record of the services purchased or demos requested), and Internet or other electronic network activity information (such as usage information, IP address, cookie information, and customer feedback).
Why We Collect Your Personal Information
We use identifiers to provide the service we offer, including updates, optimizations, and support.
We use identifiers and commercial information for general website administration, which includes record keeping, troubleshooting, data analysis, testing, and survey purposes.
We use identifiers, commercial information, and Internet or other electronic network activity for trend monitoring, marketing, and advertising, as well as to ensure website security.
How We Collect Your Personal Information
We collect identifiers and commercial information directly from you.
We collect Internet or other electronic network activity from your usage of the SOLVE iQ website and its services.
With Whom We Share and Sell Your Personal Information
SOLVE iQ shares personal information as necessary for certain “business purposes,” as defined by the CCPA (Cal. Civ. Code 1798.140(d)). This includes sharing identifiers, commercial information and internet or other electronic network activity with providers of payment processing, customer relationship management, consulting, email, product feedback and helpdesk services.
While SOLVE iQ does not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA (Cal. Civ. Code 1798.140(t)(1)). This includes sharing identifiers, commercial information and internet or other electronic network activity with advertising networks, website analytics companies, and event sponsors.
The Right to Opt-out of Sale
While SOLVE iQ does not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a “sale,” as defined by the CCPA (Cal. Civ. Code 1798.140(t)(1)). We support the CCPA and wish to provide you with control over how your personal information is collected and shared.
You have the right to direct SOLVE iQ to not sell your personal information.
With respect to cookies, you can always customize your settings at any time.
Please note that we may still use aggregated and de-identified personal information that does not identify you or any individual; we may also retain information as needed in order to comply with legal obligations, enforce agreements, and resolve disputes.
Right to Request Disclosure
You have the right to request disclosure about what categories of personal information SOLVE iQ has sold or disclosed for a business purpose about you and the categories of third parties to whom the personal information was sold or disclosed. Additionally, you have the right to request disclosure of specific pieces of information.
If you would like to exercise your right to request disclosure, please contact us. Our privacy team will examine your request and respond to you as quickly as possible.
Right to Request Deletion
You have the right to request that SOLVE iQ delete any personal information about your that SOLVE iQ has collected from you. Please note that there are exceptions where SOLVE iQ does not have to fulfill a request to delete information, such as when the deletion of information would create problems with the completion of a transaction or compliance with a legal obligation.
If you would like to exercise your right to delete, please contact us. Our privacy team will examine your request and respond to you as quickly as possible.
The Right to Non-Discrimination
SOLVE iQ will not discriminate against you (e.g., through denying goods or services, or providing a different level or quality of goods or services) for exercising any of the rights afforded to you.
SolveiQ.com Contact Information
For questions about this policy as well as product-related technical support: https://solveiq.wpengine.com/help-center/