Personalized Push Automation Reduces Assisted Support Session Time by 37%
How one innovation made a dramatic impact on service and satisfaction.
The value of enhanced service
Solve iQ created a push that notified customer service automatically, reducing frustration and call time.
Solve iQ created a push that notified customer service automatically, reducing frustration and call time.
Reaching the end of the self-help journey
By the time many of our customers find Solve iQ, they are at the end of an unsuccessful self-help journey, having tried, and failed, to fix their problems with resources that include:
- OEM knowledgebases
- YouTube
- Customer forums
At this point, customers tend to be less patient and expect a better service experience.
Providing a Frictionless Service Experience
Solve iQ has found a way to reduce the frustration associated with customer service calls. We’ve automated some of the most time- and labor-intensive steps to service, providing a better experience and faster resolution time.
A Significant Reduction in Length of Time for Service Calls
This novel approach that combines technology, processes, and governance is critical to maintaining customer satisfaction and improving the value we provide to each subscriber.
