Personalized Optimization Reduces Support Calls
Unfortunately, over the lifetime of the common PC, most end-users will experience a notable decline in many functions and overall performance, including:
- Slow overall system performance
- Slow browser performance
Missing or outdated drivers, which can compromise the performance of peripherals, such as printers and speakers
Frustrated users often start the service journey on Google, or turn to OEM knowledge bases. When those methods fail, they may try system utility software found in their search. If the utilities don’t help, users then turn to assisted help, the costliest form of support.
Solve iQ’s unique service approach recognizes that the traditional ‘system utility’ approach, with a narrow and static list of optimizations, constrains the ability to provide personalized and ongoing value to customers. We use a software-first approach to deliver on our promise of improved technology experiences.